Shipping & Delivery

Last updated: [11/05/2024]

At MySecretBliss, we strive to provide you with a seamless shopping experience, including fast and reliable shipping. Below, you will find information about our shipping options, delivery times, and related policies.

1. Shipping Options

We offer various shipping methods to meet your needs:

• Standard Shipping: Typically takes 7 to 20 days for delivery.
• Expedited Shipping: Faster shipping option, usually takes 5 to 12 days.

2. Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method, package weight, and destination. We occasionally offer free shipping promotions on orders over a certain amount. Please check our website for current promotions.

3. Order Processing Time

All orders are processed within 2 business days. You will receive a confirmation email once your order has been processed and shipped, including tracking information for your convenience.

4. Delivery Times

Delivery times may vary based on your location and the shipping method selected. While we aim to meet the estimated delivery times, please note that factors beyond our control (e.g., weather, holidays, carrier delays) may affect delivery.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your order’s progress online. If you have any questions about your order status, please feel free to contact us.

6. Shipping Restrictions

Currently, we only ship to countries existing on checkout page.

7. Issues with Delivery

If you encounter any issues with your delivery, including lost or damaged packages, please contact our customer service team within 10 days of the expected delivery date. We will do our best to resolve any issues promptly.

8. Returns and Exchanges

For information regarding returns and exchanges, please refer to our Return Policy. Ensure that items are returned within the specified time frame and are in their original condition.

9. Contact Us

If you have any questions about our shipping and delivery policies, please contact us at:

Email: contact@mysecretbliss.com
Address: 11 Myrtle Rd, Bristol BS1 3AD, United Kingdom

Thank you for choosing MySecretBliss! We appreciate your business and are committed to delivering your orders as quickly and efficiently as possible.