Returns & Refunds

Last updated: [11/05/2024]

At MySecretBliss, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund process to ensure your experience is seamless. Please read our return policy below for detailed information.

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Must be returned within 7 days of receiving your order.
• Items must be unused, and in their original packaging.
• Sale items and gift cards are not eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at contact@mysecretbliss.com with your order number and a brief description of the reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return your item.
3. Prepare Your Package: Carefully package the item you wish to return, including the RA number, and ensure it is securely sealed.
4. Ship Your Return: Send the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive your returned item and confirm it meets our return policy criteria, we will process your refund. The time it takes to reflect on your payment method may vary, but you can generally expect:

• Credit Card Refunds: 5-10 business days to process.
• PayPal Refunds: 3-5 business days to process.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above and indicate your exchange request when contacting us. We will process your exchange as soon as we receive the returned item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will provide instructions for returning the item and ensure you receive a replacement or refund.

6. Late or Missing Refunds

If you have not received your refund after the specified processing time, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us.

7. Customer Service

For any questions regarding our Returns & Refunds policy or to initiate a return, please contact us at:

Email: contact@mysecretbliss.com
Address: 11 Myrtle Rd, Bristol BS1 3AD, United Kingdom

Thank you for choosing MySecretBliss! We appreciate your support and strive to ensure that you are completely satisfied with your purchases.